Can I reprocess my imported video?

If you get unexpected results from a game session, you may wonder if reprocessing your video might help you get the highlights you want.  Right now, users cannot initiate a reprocessing of a stream/game session.  This is for several reasons:

1. Unless a big change has been made to our AI or processing infrastructure, reprocessing the game session will often result in the same clips/same results.
2. Reprocessing a stream may result in duplicate clips/duplicate game sessions.
3. Reprocessing a video does not always solve the problem! 

However, Athenascope staff can initiate a reprocess of a video if they think it will help!  We recommend Submitting a Request and letting our team know about the problem you encountered (missing clips, No Highlights Found, detecting the wrong game, etc.).  Then, our staff can take a look, diagnose the problem, and see if reprocessing your video might solve the issue you're having.