If you get unexpected results from a game session, you may wonder if reprocessing your video might help you get the highlights you want. Right now, users cannot initiate a reprocessing of a stream/game session. This is for several reasons:
1. Unless a big change has been made to our AI or processing infrastructure, reprocessing the game session will often result in the same clips/same results.
2. Reprocessing a stream may result in duplicate clips/duplicate game sessions.
3. Reprocessing a video does not always solve the problem!
However, Athenascope staff can initiate a reprocess of a video if they think it will help! We recommend Submitting a Request and letting our team know about the problem you encountered (missing clips, No Highlights Found, detecting the wrong game, etc.). Then, our staff can take a look, diagnose the problem, and see if reprocessing your video might solve the issue you're having.
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