If you received your clips from your recent game session and there looks to be some lag or frame drops in them, there are a couple things you can do to troubleshoot the issue so it doesn't happen next time:
If you use the Athenascope Windows App:
- If you notice flickering in your clips, check to see if you are running NVIDIA filters. This normally is the cause of this issue. Turn off the filters for best results.
- Are you streaming at a very high bitrate? Depending on your network bandwidth and the capabilities of your PC, a lower bitrate might work better for you and result in less laggy clips.
- Check your upload speed at a site like fast.com and confirm that you aren't experiencing slow speeds. The default upload speed for the Athenascope Windows App is 4 Mbps. Consider that other internet users in your household may also be using bandwidth resources, so check with them before streaming or using Athenascope.
- Try running the Athenascope Windows App as admin to make sure anti-cheat measures on your game aren't contributing to lag.
If you use Twitch/Facebook/other streaming platforms:
- Check your original VOD for moments where your stream may have lagged out/encountered a bandwidth spike. Frame drops in your stream may result in clips with some lag.
If none of these steps work for you:
Submit a support request to us at email@example.com and include a link to a clip that was laggy or choppy. Our team will be happy to take a look.