Why did I get a "No Highlights Found" message?

There are a few reasons why your latest game session may have resulted in a No Highlights Round message, but don't worry.  Many of these can be easily fixed.



1. If you were using the Athenascope Windows App:
- Were you running the Athenascope Windows App as administrator? Some games have aggressive anti-cheat systems, and the game will block game capture apps like Athenascope from recording gameplay.  Next time, right-click on Athenascope > click Run as administrator and check the Athenascope Windows App game capture window once you start up your game.  If you see gameplay footage in the black square, you are good to go! 

- Were you using another game capture app alongside the Athenascope Windows App?  Programs like OBS, SLOBS, and other broadcasting/game capture software can interfere and fight over who gets to record the game footage.  Make sure the Athenascope Windows App is the only running game capture app while you are gaming.  

- Are you playing the game in a language other than English?  Athena does not support languages other than English at this time, but we are working to add more languages!   

- Were you playing a game Athenascope does not support yet?  If Athena is not trained on Super Mario Bros. 3, for example, Athena will not make clips of that game.  Additionally, the specific game mode you are playing may not be supported yet (for example, PvE modes on Fortnite or Teamfight Tactics in League of Legends).  Double check our list of supported games to make sure Athena can create clips for you.  

2. If you were using Twitch, Facebook, or OBS/SLOBS to stream to Athenascope:
- Do you use stream overlays, logos, frames, countdowns, gifs, multiple facecams, dancing bears, etc. on your stream?  All of these things can potentially interfere with Athena's ability to recognize games and events that happen in those games.  The best way to ensure that this doesn't happen is to check out our article on setting up your stream to work with Athena, or you can email Athenascope directly/create a ticket for personalized advice.  

- Are you playing the game in a language other than English?  Athena does not support languages other than English at this time, but we are working to add more languages!   

- Were you playing a game Athenascope does not support yet?  If Athena is not trained on Super Mario Bros. 3, for example, Athena will not make clips of that game.  Additionally, the specific game mode you are playing may not be supported yet (for example, PvE modes on Fortnite or Teamfight Tactics in League of Legends).  Double check our list of supported games to make sure Athena can create clips for you.  

- Were you streaming at a low resolution? Athena cannot detect games/game events when the quality of the video is too low, so try upping the resolution for better results. 

- Have you verified your Twitch account? We cannot import videos from unverified Twitch accounts.  

- Are your streams public? That means you do not have Subscribers-Only enabled for your VODs and you have Save Past VODs on.  Check this too. 

3. If none of the above apply:
- Create a support request / Submit a Request and include your Athenascope username and the date/time of your stream, and a member of our team will take a look!